Before you contact us

In order to save everyone some time, we'd like you to do a few things before you contact us:

• Have you tried the help's search function?
• Have you looked at the sample application sources?
• Have you searched the knowledge base?
• Have you looked at the short code samples and sample applications on our web site?
• Are you using the latest assembly?

If you got this far, it's definitely time to contact us for assistance! If you are contacting us about an issue you are having, start by noting down the language you are using, the version of the library, the exact error message (if any) or error code values you are getting, the programming language and operating system you are running your project on and a brief description of what you are trying to do. It would be a good idea to also note down exactly when the issue occurs.

Whenever you contact technical support regarding an exception, please include the ToString () result of the exception.

Subscribers

If you have an active support and upgrade subscription, you are entitled to priority technical support. The preferred method to obtain priority support is to use the priority email address you were provided with and put your priority support code in the email subject. You may also call us for priority support Monday through Friday from 09:00 to 17:00 Eastern Standard Time, at (450) 442-2626, making sure to have your priority support code ready.