Print or type clearly. Do not assume we will know what city, state/province, or country you are in. This is especially important for foreign orders, where it is more difficult for us to guess what a city or state might be. For telephone or fax numbers, please include your country code, and/or make sure that the country is spelled out completely. Do not use abbreviations such as UK, DN, FR, etc. It will avoid confusion and greatly accelerate processing your order. 

We can only accept credit cards, US or Canadian checks and international bank drafts or money orders. Please do not send EuroChecks, Purchase Orders or request bank transfers. All checks must be drawn on a US or Canadian bank. 

If you are sending a check or a bank draft, and this file is more than 6 months old, please make sure that the price has not changed before you order. 

If you send a bank draft, please do not have the bank send it automatically. You must include an order form with the bank draft. 

If you order by credit card, please make sure you include all the details, including the card number, the expiration date, and the complete name on the card. Do not send a fax/letter asking us to call you for the card number. Call us directly if you do not want to include the card number on your fax. 

Although we will always do our utmost to process your order as quickly as possible, it can sometimes take up to 48 hours. Please consider this when you place a rush order. 

Finally, please note the time before you call and check the time difference between your time zone and ours. We are located in the Eastern standard time zone.