Before you contact us
In order to save everyone some time, we'd like you to do a few things before you contact us. We know the urge to call is great, but we'd appreciate it if you double check this list:
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Have you consulted the HTML Help manual and tried the search function?
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Have you looked at the sample application sources?
- Have you looked at the short code samples and sample applications on our web site?
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Are you using the latest DLL?
If you got this far, it's definitely time to tell us about your problem! Start by noting down the language you are using, the version of the library, the exact error message (if any) or error code values you are getting, the programming language and operating system you are running your project on and a brief description of what you are trying to do. It would be a good idea to also note down exactly when the problem occurs.
Subscribers
If you have an active support and upgrade subscription, you are entitled to priority technical support. The preferred method to obtain priority support is to use the priority e-mail address you were provided with and put your priority support code in the e-mail subject. You may also call us for priority support Monday through Friday from 09:00 to 17:00 Eastern Standard Time, at (450) 442-2626, making sure to have your priority support code ready.